Communications Training

In this course, your people will learn the art of managing each conversation to cause an intended outcome, and build an effective working relationship with another individual.

Participants explore communications skills, including types of conversation and where conversations break down, and learn the three models for communication. The process of communication is outlined and details what should happen before a conversation, to begin a conversation, during the conversation and to end the conversation as well as how to handle challenging conversations.

The communications skills workshop ends with group role play and coaching to reinforce the communication tips and techniques learned.

In this writing workshop, participants learn to become effective business writers so that readers are clear, satisfied, accountable and taking desired actions. Writing workshop participants:

• learn why and when to write
• explore facts about reader abilities and behaviors that dictate the writer’s strategy, and
• examine the process for writing to cause results.

Writing tips and editing exercises teach your people to clearly and concisely tell the story. To reinforce the techniques, volunteers share their business writing and receive on-the-spot feedback on their business writing effectiveness and suggestions to improve.

What is a powerful presentation? A powerful presentation engrosses the audience, enrolls people in a desired belief, and most important, spurs an action to move initiatives forward.

Unfortunately, many presentations fall short as canned, one-size-fits-all infomercials. In this interactive public speaking workshop, participants learn to:

• tailor presentations to each audience,
• determine intended outcomes,
• follow a content development process,
• engage the audience,
• overcome unwanted audience behaviors and issues, and
• make the look of a presentation support the objectives.

To reinforce the techniques learned, participants prepare and give a 5-minute presentation to the group, and receive on-the-spot coaching for the benefit of the group.

Ask employees what pet peeves they have about their workplace, and you’ll find excessive and unproductive meetings at the top of their lists.

Yet, surprisingly few people have ever taken a workshop on how to run a meeting, despite the high cost to the business. The reality is meetings are overused because when in doubt about what to do, a meeting is generally called. Worse, the meeting typically has no or a poorly constructed agenda and no real defined purpose other than to tell people what is happening.

The Meeting Mastery workshop brings this overuse to the forefront as participants learn how to reduce the number of meetings attended and make the necessary meetings highly productive to work for them and the organization.

Participants learn if and when a meeting should be called, and how to manage preparation so the meeting is useful, how to run the meeting, participate productively in a meeting, prevent wasted meeting time, and create clarity about accountabilities and the next steps decided in the meeting.

Further, participants will discuss the many alternatives to having a meeting and learn tips for managing dysfunctional behaviors that detract from the meeting when in session.